Quick call is a new age business outsourcing firm working for start-ups, SMBs, corporates &, exhibition organisers. They assist business by receiving and making calls for them, business research, data mining, lead generation, meeting scheduling, back office coordination, vendor scouting and plethora of other activities.
They are looking to disrupt the billion dollar BPO industry with their fast & flexible outsourcing solutions for domestic market, which is not run of the mill. For instance, they help online portals search and register sellers; attach drivers to taxi apps, telecounsel students, make invitation & reminder calls for events, 24×7 customised helpdesk, meeting scheduling and lead generation, recruitment process outsourcing and wide variety of other activities.
Working for some of the hottest startups & biggest exhibition organisers of India, Quick Call has acquired more than 30 paying clients, made 3 lac calls & has mined nearly 2 lac data points in last 10 months. Their contracts vary from a quick 10 day project to yearlong processes deploying a single resource or a large team.
The major challenge of any business in today’s competitive environment is ‘Manpower’. From hiring to training to retaining to other direct & associated costs, challenges are immense. They not only help in addressing this problem per se, but with a huge cost saving.
The major difference between a full scale traditional BPO and Quick Call is the flexibility in terms of the kind of work it does. There is no limitation of minimum process size and duration of contract. They have transparent systems to monitor the progress. You can employ Quick Call team for a small 2 day project or for a long multiple year contract.
Quick call solution has found takers across the spectrum , for Instance, it has been darling of exhibition organisers, as they spike in all activities around the event time, in terms of call to made, emails to attend, et al . Having full time resources for whole year makes the business unviable and hiring a team for short duration is not business prudent, thus Quick Call becomes their preferred helpdesk partner.
Be it a two day job for a start up or provide telephonic counselling to the potential students of big academic institute , or a full fledged outsourcing deployment for corporate, it has been at the forefront of delivering unique solutions.
Some of their customers are Fairfest Media Limited (Owner of brand TTF, OTM & Travel Digest), Indian Exhibition Industry Association, Nexgen Exhibitions, JIMS Group, Myrefers, Zillion Dreams, AHA Taxis, Muzikali, Easethebiz, Xpress Runner etc.
Domestic BPO market in India is dominated by BFSI, Telecom & FMCG customers who outsource large and long term processes to companies like Genpact, Convergys, Serco etc. At the same time, smaller and short term requirements from smaller companies are not entertained by big BPOs who prefer to deploy their resources only for big and long term contracts. Small or medium business owner is left with no option but to hire an inhouse team.
Quick Call solves this problem by providing quick, flexible and transparent outsourcing solutions to such customers. At Quick Call a process may be as small as one day or one hour. There is no minimum lock-in period and no minimum order value. These solutions offer the customers liberty to choose duration, budget and manpower for the job being outsourced.
Quick Call has been founded by Neeraj Tyagi in April 2014. Neeraj is a postgraduate in International Business from University of Delhi. He completed his schooling from Delhi Public School Vasant kunj. He comes with an experience of around 6 years in enterprises sales in IT Outsourcing sector having worked across several telecom majors including Tata Group and Sify Technologies.
The overall vision is to create an outsourcing hub where any startup, micro, small or medium enterprise can outsource all non-core functions of their business with a single partner. To start with Quick Call has focussed its energies in providing solutions which don’t require technical skills like customer support, lead generation, meeting scheduling, inside sales, tele-counselling, chat support, data mining etc. Soon they may have technical resources that could be working on customer projects in web development, software testing, online marketing and all other stuff.
Quick Call is on a mission to help every small business scale quickly and cover market rapidly without wasting time in hiring, training or retaining manpower in-house.
The real competition Quick Call faces is not from big established BPOs but from a mindset -inhouse-onpremise- of Indian business owners. In case of established BPOs, we are nowhere in competition with them, given the kind of services, flexibility and cost we offer.
At present Quick Call has monthly revenue of over INR. 3.5 lacs and growing at rate of 25-30% month on month. It is anticipated to cross annual revenues of 8 million INR in financial year 2015-16.
Neeraj shares his piece of mind for young entrepreneurs reluctantly as he feels he himself is on learning rope , “I would advice young entrepreneurs to spend more time with their customers and spend less time in doing networking events, meetups & conferences. Getting a perspective from mentors, role models and fellow entrepreneurs is good but in no way can it substitute the insights you get from your users or customers. Real experience of entrepreneurship begins only upon taking your product to the customer. The most honest and valuable reviews are those which are shared by customers and not anybody else.”
Sharing his entrepreneurial experience, Neeraj mentions, “Entrepreneurship has been an uphill task requiring ever increasing patience, hard work and perseverance. A lot of plans are made, a few are implemented and still fewer are successful. But with every small success comes an unparalleled sense of accomplishment. These small moments are the real fuel to keep up the fire of entrepreneurship. I have enjoyed every bit of my startup journey. Being a bootstrapped startup you face a lot of limitations in every aspect of professional and personal life but an entrepreneur can enjoy them only if he has a clear vision of what he is building and how big an impact it’s going to make for times to come.”
Quick Call is not funded so far but they are in advance stage of securing funding to fast track next phase of growth.