Freshworks Inc. has acquired Gurugram-based chat-bot start-up Joe Hukum to launch its own chat-bot powered solutions. It did not disclose the size of the transaction.
Joe Hukum offers a platform for businesses to build their own chatbots. After the acquisition, the team at Joe Hukum will join Freshworks.
Joe Hukum said in a post ” It’s been a short and crazy journey for us – from a small basement in Gurgaon to the plush Freshworks offices – a whirlwind of a journey lasting just over a year.
We will be building bots on top of existing Freshworks products, enabling workflow automations for demand generation, knowledge management and dynamic in-app self service. We’re super proud to be a part of Freshworks and take this vision to their customers around the world ”
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales and Freshcaller.
“We are seeing strong interest from our customers on how they want to leverage chatbots as they are looking for new ways to engage with customers on their web and mobile channels,” said Girish Mathrubootham, Founder and CEO of Freshworks
The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India.
Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia and Germany. The company’s cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.