Flipkart has announced Dabbawalas of Mumbai will assist for last mile delivery to their customers. This move will give an extra boost & strength to supply chain department of Company.
According to Flipkart, they will partner with the company’s delivery network, eKart Logistics. As of now, one union of the Dabbawalas will collect Flipkart shipments from the delivery hubs and deliver it to customers while picking up their dabbas.
“This association is an effort to explore newer delivery channels and opportunities by partnering with this unique community of experts,” the company said in a statement.The Dabbawalas will not be interacting with the sellers at this stage. The pilot programme will be for prepaid orders, and when the service expands the company will utilise their services for cash-on-delivery also.
Commenting on the association, Neeraj Aggarwal, senior director, Last Mile Delivery, Flipkart, said: “The Dabbawalas of Mumbai are one of the most reliable and trusted brands in the city. Their unique delivery system has been smooth, reliable and has survived the test of time — even under extreme conditions that are atypical to a city like Mumbai. We are partnering with them and leveraging this unique expertise to enhance our last mile delivery capabilities.”
The first batch of Dabbawalas have undergone training at Flipkart’s delivery centers. At this stage, they will be using a paper-based tracking system with the idea being to gradually train them on the usage of apps and other wearable tech.
With this ally flipkart customers from Mumbai will see The Wonder Of Dabbawalas and atleast On Time Delivery.